IRI Technical Support

Innovative Routines International (IRI) has a long and proud history of software quality and reliability. The reality of CoSort and its spin-off products rapidly moving and accurately manipulating massive amounts of mission-critical public and private data everyday since 1978 testifies to this reputation, and fortifies our commitment to it.

IRI's international clientele -- from developers and DBAs to IT managers and CIOs -- share our dedication to continually enhancing the capability and quality of our "innovative routines" and we all express that through robust support interactions. Accordingly, IRI provides support for its software products and solutions through HQ developers and representatives around the world who care deeply about IRI technologies and their operational value.

Production users can usually speak with a technical support manager immediately, and receive a useful response or complete remedy in the same day. If you would like assistance with a technical issue now:

Technical support is free during evaluation, and for the first year after product licensing. After that, there are additional support levels available to ensure and improve your operations, even though your software will not expire. For more information about your company's service level agreement or site-specific entitlements, contact your IRI representative.

Documentation

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Support FAQs

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Solution Help

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Certification

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This site should enhance the dialogue you already enjoy with IRI support. If you work at a directly supported license site, you can request an access account. Use it to obtain updated release documentation and advanced usage information -- installation, tuning and usage tips, advanced job examples, etc.

The site undergoes changes and welcomes your input, so if you cannot find what you are looking for, please let us know.

If you need access to online support: